Refund Policy

Last updated: 12/10/2026

Our products are digital downloads sold by MOMAME PTY LTD (ABN 54 678 334 168), through Etsy and through our own store.

If something is wrong with your purchase

Our goods come with guarantees under the Australian Consumer Law that cannot be excluded. Nothing in this policy limits them. If your download:

• will not open, is corrupt, or is missing files;
• is not what the listing described (for example, a different file type, or a feature the listing promised that is not there); or
• does not work properly for the purpose the listing describes,

contact us at support@crewfern.com with your order number and a short description (a screenshot helps). We will fix the problem, replace the file, or refund you, as the law requires. If the problem is major, you can choose a refund or a replacement.

Changed your mind

Unless the EU and UK section below applies, no refunds will be given if you have simply changed your mind. This does not affect your rights in the section above.

EU and UK customers

If you live in the European Union or the United Kingdom, your local consumer law gives you 14 days to cancel a digital download, unless before the download you expressly agreed to immediate access and acknowledged that you lose that right. Neither of our checkouts asks you for that agreement, so we treat every EU and UK order as keeping the right to cancel.

• Bought on our store: you can cancel within 14 days of your order for a full refund, for any reason. Email support@crewfern.com with the order reference from your download email. We refund within 14 days of hearing from you, to your original payment method.
• Bought on Etsy: you can cancel within 14 days of your order through the order's Help With Order option on Etsy. We refund in full within 14 days of hearing from you.

Please delete the files once you cancel. Your rights if a file is faulty or not as described are covered in the first section and are not affected.

Where you bought

• Bought on Etsy: message us through Etsy and we can refund you directly through your order. If we can't sort it out, you can open a case with Etsy.
• Bought on our store: the sale is processed by Link, a Stripe service, which is the merchant of record and appears on your statement as LINK.COM*. Contact us, or Link support, for a refund. Refunds go back to the original payment method.

How to ask

Email support@crewfern.com. We aim to reply within 2 business days.

MOMAME PTY LTD, ABN 54 678 334 168